Terms of Service

Services and Scope

VPNLay provides cross-border network acceleration, international routes, and subscription management. The service covers 120+ countries / 240+ routes and supports Windows / macOS / iOS / Android / Linux. Available routes, protocols, and client links are listed in the user panel and client directory. Coverage does not mean every route is available at all times.

Subscriptions provide network connectivity but do not include accounts, licenses, or fees for third-party websites, apps, or content platforms. Third parties set their own regional policies, access requirements, and content availability. VPNLay does not guarantee ongoing access to any particular website or content.

Account and Subscription Rules

You can create an account with a username and password; no email address is required. Keep your login details, subscription links, and account credentials secure. Do not publish them or leave them in another person's care. If credentials are exposed or used unexpectedly, change your password promptly and submit a ticket for assistance.

There is no limit on the number of devices connected at the same time, but a subscription is for the account holder's own devices only. You may not resell a subscription, rent out an account, share connection credentials with others, or redistribute the service as a public proxy. No device limit does not permit shared use by multiple people or change the data allowance in your chosen plan.

Monthly subscription data resets each month on the activation date. When you upgrade mid-cycle, the price difference is prorated for the remaining days. Data add-ons remain available until used and never expire. See the Plans page for prices and data allowances. Check the billing method and selected items before placing an order. After payment, you can view your order and subscription status in the panel.

Lawful Use

You must comply with applicable laws and regulations where you are located and wherever the service is used, as well as the rules of platforms you access. You may not use the service for fraud, infringement, malware distribution, unauthorized data collection, cyberattacks, or other unlawful activities.

You may not disrupt the service or infringe the rights of other users or third parties through automated abuse or malicious consumption of connection resources. You are responsible for confirming that your access and transmitted content are lawful. VPNLay provides connectivity and does not endorse related content or conduct.

Availability and Liability

Connection quality depends on your local network, carrier routing, international network congestion, device settings, and the status of the destination service. Maintenance, faults, or events beyond reasonable control may result in route changes or temporary interruptions. The service does not guarantee continuous connectivity or a fixed speed.

If you encounter an issue, consult the Frequently Asked Questions and submit relevant symptoms and client details in a ticket. Do not include your password or complete subscription link. VPNLay will help investigate based on information that can be verified.

To the extent permitted by applicable law, VPNLay's liability is limited for changes to third-party platforms, local device failures, and external network interruptions not caused by the service. These terms do not exclude liability that cannot lawfully be excluded.

Refund Requests and Processing

You may request a full refund for any reason within 30 days of your first payment. Sign in to the panel and submit a refund request through Customer Support, including the relevant order and your request. You do not need to provide proof of a connection issue to request this refund.

To process a refund, VPNLay will verify the order, payment record, and account ownership, then provide updates through the ticket. Do not include your account password in a ticket. The time it takes for funds to arrive depends on the payment provider; these terms do not promise a specific processing time. Any changes to subscription status related to the refund will be communicated as well.

Account Termination and Changes to These Terms

If VPNLay identifies unlawful use, resale or sharing, malicious disruption, or another serious breach of these terms, it may restrict connections, suspend service, or terminate an account based on the risk involved, and will explain the reason where practicable. If you disagree with an action, you may request a review by submitting a ticket. This does not affect any refund or appeal rights you may have under applicable law.

If the service rules change substantially, VPNLay will update this page and its last-updated month, and notify users of important changes through an on-site announcement or the user panel. Changes will not retroactively reduce rights attached to orders already in effect. If you disagree with a change affecting future use, you may stop using the service and ask about your options through a ticket.